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We offer multiple ways to support you because we never compromise on customer service.
Frequently Asked Questions:
01. About Order
You can place an order through our website (preferred), Facebook, call, WhatsApp, or even via a meetup. For the best experience, we recommend ordering through our website, where you can manage everything easily.
Yes! You will receive your invoice via email, and you can also download it from your account dashboard. If you visit our office, we can also provide a printed copy upon request.
Yes, but the refund depends on the order stage:
- β Before work starts: 100% refund if canceled for a valid reason.
- β After work starts: Down payment is non-refundable.
- π Partial refunds: Possible depending on the situation.
- β οΈ Onecodesoft reserves the right to cancel any order and refund the advance payment.
Yes, you can update your order, but note that price and delivery time may change depending on the modifications. Contact support as soon as possible for changes.
We accept:
- β Bank Transfer
- β Mobile Wallet
- β Payoneer
- β Binance
Contact us via:
- π¬ Live Chat β Instant help
- π§ Email Support
- π« Ticket System (Mandatory for immediate action)
- π Phone Support
02. Ready Website/Software
No, you will receive the licensed version of the software. You can use it for a lifetime and make modifications, but you do not own the source code.
No, the regular license allows use on only one domain. If you need to use it on multiple domains, you must purchase the extended license.
No, selling the script is strictly prohibited and could lead to legal issues.
If you're experiencing any issues with your website, please open a support ticket, and our team will assist you as soon as possible.
We strictly prohibit the unauthorized sale of our software. If you were sold the software by someone else, you need to:
- π Contact us immediately with details of who sold you the software.
- β If you want to continue using the website, you will need to purchase a new license directly from us.
- β Your website may need to be shut down until this matter is resolved, as we are very strict about piracy.
03. Updates & Support
We try to stay updated with the latest tech trends. Therefore, we release updates every year. You will be notified via email whenever an update is available.
Yes! We offer lifetime support for any issues with the existing code. For additional support or custom requests, there may be an extra charge.
If you encounter any bugs or issues with the software, simply open a ticket through our advanced ticket system. Our support team will assist you promptly.
Our support package includes:
- β Website/software installation, check, and testing
- β Free session to show the admin panel in detail
Our customer support is designed to treat all customers as a top priority. However, in case of an emergency, you can hire an assistant to solve your issue instantly.
04. Customization & Branding
Yes, you can customize the design of the website. However, please note that changes to the design might incur additional costs.
Yes, you can add your own branding to the software and use it as if it is your own.
Yes, you can add custom features to the software. However, adding custom features may come with additional costs depending on the complexity.
05. Pricing & Billing
No, we do not offer refunds. However, we provide a live demo so you can check the product before making a purchase. Please test the product before committing.
No, there are no hidden fees. The pricing we list is what you pay.
Yes, we offer discounts for bulk purchases or renewals. Please contact us to discuss the details.
You can update your billing information by either opening a support ticket or directly from the dashboard.
06. Security & Data
We suggest using our hosting service for the best security and data protection. Our hosting is the fastest and most secure, and we handle all issues. Check it out at SuperCloudHost ππ.
Yes, your website is secure. We use the latest technologies and the best security features to ensure your site remains protected π.
We take customer data and privacy seriously. Please review our Privacy Policy π for detailed information.
If your website is attacked with a DDoS, just contact us immediately! We have the ability to handle and mitigate such attacks πͺ.
You are responsible for your own backup unless you use our hosting service, which automatically backs up your website. Additionally, we offer our Website Data & Security Protection package π‘οΈ, which includes:
- β Website monitoring
- β Backup retention for the last 7 days
- β Hacking prevention and issue detection
- β Regular feedback and reporting
Worried about Hosting?
We also offer hosting solutions for high performance e-commerce. Our hosting packages are designed to provide fast load times, strong security, and reliable performance. Check out our hosting options here to find the perfect fit for your online store.
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